Buyer Protection Policy
Purpose: Explains protections available to buyers on the TAVEN marketplace.
Who it applies to: Customers/buyers.
Rules
- • Buyers may request help for items not received, materially not-as-described, or defective.
- • Claims must be filed within the applicable window with supporting evidence.
User Responsibilities
- • Contact the seller first where possible, then TAVEN support with details.
TAVEN Responsibilities
- • Facilitate or mediate eligible disputes and, where warranted, support refunds.
Limitations
- • Protection is subject to policy limits and is not an unconditional guarantee.
Contact: support@taven.store
Last updated: 2026
Professional draft — attorney review recommended before final publication.